General Information
Shipping Information
Customer Service
Order Processing
Standard Shipping for US is approx. 2-3 days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
It's very important to us that you are happy with your order. We pride ourselves in providing excellent customer service which is why we have been in business for over 20 years.
If there is anything at all you are not happy with PLEASE CONTACT US and we will make it right. Sometimes things get broken or don't show up on time, we understand this is frustrating and will do everything we can to get the problem resolved as fast as possible. The best way to contact us is through online instant message on the website or phone number 1-(787)923-0815 .If you have any questions at all prior placing your order please contact us and we will answer any questions you have regarding product selection, shipping, returns, etc..
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We ship from Puerto Rico
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We process orders within 2- 3 business days (excluding weekends and holidays). Pre-ordered items are processed within 2-3 days of arrival in stock.
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Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
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If you need any assistance with your order, please contact us immediately at julienovelties@gmail.com. We will not be able to make changes to your order after it has shipped.
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Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order( excluding the shipping fee) and ask that you re-submit your order.
Local Pickups
You can skip the shipping fees with free local pickup at
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Rio Hondo Mall in Toa Baja, Puerto Rico 00936
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Plaza del Sol in Bayamon, Puerto Rico 00960
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at julienovelties@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at julienovelties@email.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- ATH Movil